Contact the practice

Selston Surgery

139 Nottingham Road
Selston
Nottingham
NG16 6BT

Telephone: 01773 810226

Out of Hours: 111

Opening Times

Monday8:00am to 6:30pm
Tuesday8:00am to 6:30pm
Wednesday8:00am to 6:30pm
Thursday8:00am to 6:30pm
Friday6:45am to 6:30pm
SaturdayClosed
SundayClosed

If you need help when we are closed

If you need urgent medical help when we are closed, please call NHS 111.

Did you know NHS111 is now available online?

If you have an urgent care need NHS111 online can help to make sure you get the medical help you need. It may save a telephone call or a trip to the  hospital. And there are healthcare professionals who will call you if needed. NHS111 links to all our local services so should only recommend services that are right for you and open when you need them.
You can also find NHS111 online on your NHSApp. This can be downloaded from your usual app store.

Click here for more information on the NHS111 Service.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Physical accessibility

We have disabled access and toilet facilities that are suitable for disabled people. We also have appropriate baby changing facilities. There is a pleasant waiting room which includes health promotion displays and information leaflets. We also have ample free car parking spaces available.

How to make a complaint

Practice Complaints Procedure

Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.

How do I make a complaint?

If you wish to complain please contact the Practice Manager Roberta James either in person, by phone or in writing:

Tel: 01773 810226

Address: Selston Surgery, 139 Nottingham Road, Selston, NG16 6BT

If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.

 

What Happens Next?

The complaint will be acknowledged within 3 working days.  The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process.  Some complaints may take longer to address but you will be informed of a response time.  If this cannot be met, the practice will keep you informed.

Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice.  We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.

Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences.

 

How do I complain to someone Independent?

GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:

 

Patient Experience Team

Nottingham and Nottinghamshire Integrated Care Board

Sir John Robinson House

Sir John Robinson Way

Arnold

Nottingham

NG5 6DA

Tel: 0115 8839570

 

Email: nnicb-nn.patientexperience@nhs.net

 If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB