Contact the practice
Selston Surgery
139 Nottingham Road
Selston
Nottingham
NG16 6BT
Telephone: 01773 810226
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 6:45am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need urgent medical help when we are closed, please call NHS 111.
Did you know NHS111 is now available online?
If you have an urgent care need NHS111 online can help to make sure you get the medical help you need. It may save a telephone call or a trip to the hospital. And there are healthcare professionals who will call you if needed. NHS111 links to all our local services so should only recommend services that are right for you and open when you need them.
You can also find NHS111 online on your NHSApp. This can be downloaded from your usual app store.
Click here for more information on the NHS111 Service.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Physical accessibility
We have disabled access and toilet facilities that are suitable for disabled people. We also have appropriate baby changing facilities. There is a pleasant waiting room which includes health promotion displays and information leaflets. We also have ample free car parking spaces available.
How to make a complaint
Practice Complaints Procedure
Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.
How do I make a complaint?
If you wish to complain please contact the Practice Manager (Roberta James ) either in person, by phone or in writing:
Tel: 01773 810226
Address: Selston Surgery 139 Nottingham Road , Selston Nottinghamshire NG16 6BT
Online: nnicb-nn.selstonsurgery@nhs.net
If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.
What Happens Next?
The complaint will be acknowledged within 3 working days. The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process. Some complaints may take longer to address but you will be informed of a response time. If this cannot be met, the practice will keep you informed.
Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice. We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.
Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences.
How do I complain to someone Independent?
GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:
Patient Experience Team
Nottingham and Nottinghamshire Integrated Care Board
Sir John Robinson House
Sir John Robinson Way
Arnold
Nottingham
NG5 6DA
Tel: 0115 8839570
Email: nnicb-nn.patientexperience@nhs.net
If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB
However, please note, patients cannot raise the same complaint with the practice and ICB.
Is there a time limit?
A complaint must be made within 12 months of the date of the incident that caused the problem or the date of discovering the problem.
Please remember, the quicker you complain, the easier it will be to investigate the facts.
If you are not satisfied with the outcome?
You can contact the Parliamentary and Health Service Ombudsman (PHSO) on 0345 015 4033.
For more information see their website www.ombudsman.org.uk
Other useful contacts
POhWER, NHS Complaints Advocacy, on 0300 456 2370. For more information see their website www.pohwer.net
