Appointments
Routine appointments
- Phone the surgery and book a face to face appointment.
- Visit the surgery and speak to a receptionist
- Book an appointment on the NHS app, for more information visit: Appointments – NHS App help and support – NHS
- Contact us online using SystmConnect
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Please tell us if there is a specific doctor, nurse or other health professional you would prefer to see. Also, let us know if you require an interpreter for your appointment or have any other access/communication needs.
Telephone Consultations
These are designed to help those that cannot visit the surgery, or feel they could be helped over the telephone.
Urgent Appointments
- Phone us – Monday, Tuesday, Thursday, Friday – 8:00am or 2:30pm, Wednesday – 8:00am or 4:00pm
- Visit the surgery and speak to a receptionist.
Urgent appointments are limited and used for acute illnesses which can not wait for the next routine appointment.
CHAPERONES
There is a practice policy to offer all patients a chaperone for intimate examinations and sensitive issues. A chaperone is there for the protection of both the doctor and the patient; to act as a witness to that examination. Your choice to accept or decline a chaperone will be recorded.
Our receptionists have been trained as chaperones so if you choose to have a chaperone, they or a member of the healthcare team may be invited into your consultation. If you would prefer not to have a receptionist take on this role we will honour that, though practicalities may require you to re-book your appointment to enable a nurse to be present.
Cancelling your appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Consult with a Doctor online
If you need help with a non-urgent medical or admin request, you can now contact us online.
For more information: Systmconnect
Extended Access
We currently offer an Out of Hours service for patients within the Mansfield and Ashfield area.
This service can be accessed on a week day evening from 6.30am to 8.15pm, and Saturday mornings from 9.00am to 5:00pm
This service is available at the Selston Surgery, Jacksdale Surgery, Family Medical Centre, Kirkby Community Primary Care Cenre, Kirkby Healthcare Complex, Ashfield House Surgery, Lowmoor Road Surgery.
All welcome.
Please call reception for more details and to make an appointment.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
